Frequently Asked Questions (FAQ)
Last Updated: March 7, 2026
Find answers to our most commonly asked questions below. If you can’t find what you’re looking for, contact us anytime.
Quick Contact: support@us-chromeheart.com
We respond within 24-48 business hours, 7 days a week.
🛍️ Orders & Shopping
How do I place an order?
Placing an order is simple. Browse our collections, select your desired product and size, then click ‘Add to Cart.’ When you’re ready, click the cart icon, review your items, and proceed to checkout. Follow the steps to enter your shipping and payment details, then confirm your order.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. After this window, orders enter processing and cannot be changed. Please contact us immediately at support@us-chromeheart.com if you need to make changes.
Will I receive an order confirmation?
Yes. You will receive an automated order confirmation email immediately after your purchase. If you do not receive it within 15 minutes, please check your spam/junk folder or contact us.
Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and view your order history.
📦 Shipping & Delivery
How long does shipping take?
Standard Shipping (Free): 5-8 business days after processing.
Priority Shipping ($20): 2-4 business days after processing.
Orders are processed within 1-3 business days. You will receive a tracking number by email once your order ships.
Do you offer free shipping?
Yes! We offer FREE standard shipping on all US orders with no minimum purchase required.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this number on the carrier’s website to track your package. Allow 24-48 hours after shipment for tracking to update.
Do you ship internationally?
We primarily serve US customers. For international shipping inquiries, please email us before placing your order.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
How do I start a return?
- Email us at support@us-chromeheart.com with your order number and reason for return
- We will send you return instructions within 1-2 business days
- Pack the item securely and ship to the address provided
- Once received and inspected, your refund will be processed within 5-7 business days
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving your return. The amount will be credited to your original payment method. Your bank may take an additional 3-5 business days to reflect the refund.
What if my item arrived damaged?
We’re sorry to hear that! Please email us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
📏 Sizing & Fit
How does Chrome Hearts sizing run?
Chrome Hearts pieces typically run 1 size larger than standard US sizing, giving them their signature oversized luxury fit. We recommend ordering your true size for an oversized fit, or sizing down if you prefer a slimmer silhouette.
Where can I find your size guide?
Please refer to our dedicated Size Guide page on the website for detailed measurements for all product categories including hoodies, t-shirts, and accessories.
What sizes do you carry?
We carry sizes XS through XXL for most clothing items. Size availability varies by product — check the individual product page for current stock.
💳 Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods shown at checkout. All payments are processed through secure, encrypted payment gateways.
Is my payment information safe?
Yes. We use industry-standard SSL encryption for all transactions. We do not store your full credit card information on our servers. All payment data is processed directly by our secure payment processors.
Will I be charged sales tax?
Sales tax may be applied based on your shipping address in accordance with applicable state laws. The exact tax amount will be shown at checkout before you confirm your order.
✅ Product Authenticity
Are your products authentic Chrome Hearts?
We are an independent retailer offering Chrome Hearts inspired luxury streetwear and accessories. We are not an official Chrome Hearts retailer. For official Chrome Hearts products, please visit Chrome Hearts directly at chromehearts.com.
How do I know the quality is good?
We carefully curate all products for quality, construction, and design accuracy. We stand behind everything we sell. If you are not satisfied with the quality of any item, our 30-day return policy ensures you can shop with confidence.
📞 Contact & Support
How can I contact customer support?
Email: support@us-chromeheart.com
We respond within 24-48 business hours, 7 days a week. For fastest response, please include your order number in your email.
I have a complaint — what should I do?
We take all complaints seriously. Please email us with full details of your concern and we will work to resolve it as quickly as possible. We are committed to making every customer experience a positive one.
Still have questions? We’re here to help!
Email: support@us-chromeheart.com
We typically respond within 24 hours.