Refund & Return Policy

Last Updated: March 7, 2026

At us-chromeheart.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Window

We accept returns within 30 days of the delivery date. Items must be in their original condition — unworn, unwashed, and with all original tags attached.

Eligible Items for Return

The following items are eligible for return:

Clothing items in original, unworn condition
Accessories in original packaging
Items that arrived damaged or defective

The following items are NOT eligible for return:

Items that have been worn, washed, or altered
Items without original tags
Sale or clearance items (final sale)
Personalized or custom items

How to Initiate a Return

To start a return, please follow these steps:

Email us at support@us-chromeheart.com with your order number and reason for return
We will respond within 1-2 business days with return instructions
Pack the item securely and ship it to the address provided
Include your order number inside the package

Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank to process the refund.

Exchanges

We offer exchanges for different sizes or colors, subject to availability. To request an exchange, contact us at the email above with your order number and the item you would like instead.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@us-chromeheart.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective, in which case we will provide a prepaid return label.

Late or Missing Refunds

If you have not received your refund within 10 business days, please first check your bank account, then contact your credit card company. If the issue persists, contact us at the email below.

⚠️ Dispute, Chargeback & Fraud Policy

IMPORTANT NOTICE — PLEASE READ CAREFULLY BEFORE PLACING AN ORDER

We take fraudulent activity and abuse of our dispute and chargeback process extremely seriously. By placing an order on our website, you agree to the following:

Chargebacks & Disputes

If you have a concern with your order — including non-delivery, damage, or any other issue — you are required to contact us first at support@us-chromeheart.com and allow us a reasonable opportunity to resolve the matter before filing any chargeback or dispute with your bank or payment provider.

Filing a chargeback or dispute without first contacting us, or filing a false/fraudulent chargeback after receiving your order in satisfactory condition, constitutes chargeback fraud and is a criminal offense under applicable US and international law.

Legal Action for Fraudulent Disputes

We maintain detailed records of all orders including IP addresses, device fingerprints,
delivery confirmations, tracking data, and all customer communications.

Any customer found to have filed a false, misleading, or fraudulent dispute or chargeback
will be reported to the relevant authorities and pursued for the full amount of the
fraudulent claim plus legal costs and damages.

We actively cooperate with payment processors, banks, and law enforcement agencies
to investigate and prosecute cases of chargeback fraud and online retail fraud.

Specifically, the following actions may result in civil and/or criminal legal proceedings:

Filing a chargeback or dispute after receiving your order in full
Claiming non-delivery when tracking confirms successful delivery
Providing false information to your bank or payment provider regarding your order
Repeatedly placing orders with the intention of filing fraudulent disputes
Unauthorized use of another person’s payment method

We reserve the right to refuse future orders from any customer found to have engaged in fraudulent dispute activity. All fraud cases are documented and shared with payment networks, fraud prevention services, and law enforcement as required.

We value our honest customers and work hard to resolve any genuine issues quickly and fairly. Our goal is always to ensure you are satisfied with your purchase. However, we have a zero-tolerance policy for fraud and abuse of our dispute process.